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IT Support Engineer

Palmetto Technology Group, Inc.

Greenville, SC | Full Time

$71k-88k (estimate)

1 Week Ago

Infrastructure Administrator II

Global Lending Services

Greenville, SC | Full Time

$89k-110k (estimate)

1 Week Ago

Junior Systems Administrator

GREEN Charter Schools

Greenville, SC | Full Time

$98k-124k (estimate)

2 Weeks Ago

IT Support Technician II

Current Lighting Employee Co LLC

Greenville, SC | Full Time

$48k-60k (estimate)

3 Days Ago

IT Support Engineer

$71k-88k (estimate)

Full Time 1 Week Ago

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Palmetto Technology Group, Inc. is Hiring an IT Support Engineer Near Greenville, SC

Essential Duties and Responsibilities: The Quick Fix Engineer’s purpose is to be the first connection to PTG for our customer’s needs. A successful quick fix engineer will answer phone calls quickly, perform consistent and thorough technical triage, solve MSP and CSP customer IT problems efficiently, and escalate tickets as needed swiftly with technical information included for the following engineer and correct data entry into ConnectWise Manage. Quick Fix engineers consistently and correctly support Windows OS, Office 365 and line of business applications.

Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Job Performance Metrics
- >50 Tickets Closed per Week
- <30 Minutes Average Ticket Time
- >70% 1 Touch Ticket Closure
- >70% Same Day Ticket Closure
- >65% PTG Ticket Closures as a Quick Fix Team
- <1% High Touch Tickets (defined by tickets closed with 6 or more time entries at closure)
- >97% Customer Satisfaction

Education and/or Work Experience Requirements:

Experience with Microsoft Networks, basic firewall experience, basic understanding of networking, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, basic Active Directory and Group Policy management, PowerShell, technical process and procedure documentation
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required
Associate degree preferred

Physical Requirements:

Ability to safely and successfully perform the essential job functions including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance
Must have a valid driver’s license

Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen and speak clearly on telephone

Job Summary

JOB TYPE

Full Time

SALARY

$71k-88k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

08/07/2024

WEBSITE

goptg.com

HEADQUARTERS

Greenville, SC

SIZE

25 - 50

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The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.